kg999 bd Privacy Policy

This Privacy Policy ("Policy") applies to all services and products of the kg999 bd platform. When you use our website, open an account, or use any of our services, the terms of this Policy come into effect automatically. Before reading this document, you should also read our Terms and Conditions, as the two documents complement each other.

kg999 bd treats user privacy with the highest importance. Any information provided on our platform is used only for its stated purpose — it is never sold to third parties or shared without authorisation.

In this Policy, "we", "our", or "platform" refers to kg999 bd, and "you" or "user" refers to any person, registered or unregistered, who uses the platform.

2.1 Registration and Identity Information

We store the information you provide when opening an account. This includes:

• Full name
• Date of birth (to confirm you are 21 or older)
• Mobile number
• Email address
• Username and password (stored in encrypted form)

2.2 Financial and Transaction Information

Information required for deposits, withdrawals, or any financial transaction is collected. Transactions on our platform are made through bKash, Nagad, Rocket, and Upay, and records of every transaction are stored securely.

Mobile wallet account numbers, transaction amounts, and dates are logged in our system, but we never collect or ask for your mobile wallet PIN or password.

2.3 Device and Technical Information

Some technical information is collected automatically when you use the platform:

• IP address
• Browser type and version
• Device type (mobile / tablet / desktop)
• Operating system
• Date and time of accessing the platform
• Cookie and session data

2.4 Gaming Activity Information

We store your betting history, win and loss records, and how long you spent on each game. This is primarily used to ensure responsible gaming and to improve your experience.

kg999 bd uses the collected information for the following purposes:

• Account management: Completing the registration process, verifying identity, and maintaining login security.
• Financial transaction processing: Correctly completing deposit and withdrawal requests.
• Customer support: Helping you resolve issues via live chat or email.
• Responsible gaming: Identifying unusual gaming behaviour and providing appropriate support.
• Security and fraud prevention: Keeping accounts secure and detecting fraudulent activity.
• Platform improvement: Analysing user experience to improve service quality.
• Communication: Keeping you informed about important updates, bonus information, or policy changes.

4.1 What Are Cookies and Why We Use Them

Cookies are small text files stored in your browser. kg999 bd uses cookies so that the website functions correctly and to improve your experience.

4.2 Types of Cookies

• Essential Cookies: Required for platform operation — maintaining login sessions and managing security tokens.
• Performance Cookies: Used to analyse which parts of the website are used and to what extent, in order to improve performance.
• Functionality Cookies: Used to remember your preferred language, theme, or settings.

You can disable cookies at any time from your browser settings, though some platform features may become limited as a result.

5.1 Sharing Information with Third Parties

kg999 bd does not sell your personal information to any third party. However, as part of providing our services, information may be shared in certain specific cases:

• Payment processors: With mobile wallet providers such as bKash, Nagad, Rocket, and Upay — solely to complete transactions.
• Technology service providers: Companies providing server hosting or security services — under strict confidentiality agreements.
• Game studios: Your game statistics may be shared with the relevant studio for technical reasons — without any personal identification.

5.2 Legal Obligations

We may be required to disclose information in response to applicable legal demands, court orders, or valid requests from law enforcement agencies. In such situations, we provide only what is required within the bounds of the legal obligation.

6.1 Technical Security Measures

kg999 bd uses multiple layers of security to keep your information protected:

• SSL Encryption: All data transfers are encrypted using SSL technology.
• Password hashing: Your password is never stored directly — a strong hashing algorithm is used.
• OTP verification: Identity is confirmed via mobile OTP during suspicious logins or transactions.
• Firewall and intrusion detection: An advanced firewall is active to prevent unauthorised external access.
• Regular security audits: Audits are conducted regularly to identify and address platform security vulnerabilities.

6.2 User Responsibilities

Data protection is not solely the platform's responsibility — you also have a role to play:

• Use a strong and unique password.
• Never share your login details with anyone.
• Make sure to log out if using a public or shared device.
• If you notice any suspicious activity on your account, notify our support team immediately.

As a kg999 bd user, you have the following rights over your own information:

• Right to access: You can request to view the information stored in your account.
• Right to correction: You can contact us to correct any inaccurate or incomplete information.
• Right to account closure: You can request to close your account and have your personal information deleted.
• Right to opt out of promotional communications: You can opt out of receiving promotional messages at any time.
• Right to complain: If you have any objection to how we collect or use your information, you can let us know through the support team.

To exercise these rights, contact our support team via live chat or email. All requests are processed within a reasonable time.

All information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or prevent fraud.

Transaction-related information may be kept for an extended period after account closure for financial record-keeping purposes. Marketing information is deleted promptly after you submit an opt-out request.

kg999 bd strictly prohibits account registration by anyone under the age of 21. We do not intentionally collect personal information from minors under any circumstances.

If it comes to our attention that a user registered while under the age of 21, that account will be closed immediately and all associated information will be deleted. Age verification is something we take very seriously as part of responsible gaming.

The kg999 bd platform may in some cases contain links to third-party services, such as payment gateways or game providers. These third parties have their own privacy policies, and responsibility for how your information is handled on their platforms rests entirely with them.

We do not control how your data is managed on third-party platforms. It is therefore advisable to read the relevant privacy policy of any such service before using it.

kg999 bd reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify users via their mobile number or email.

The date of each change will be noted in the "Last Updated" section at the top of the document. Continued use of the platform after any change will be taken as your acceptance of the updated Policy. We therefore encourage you to check this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Contact us directly via live chat from any page on the platform.
• Email: [email protected]

To learn more about us, visit the About Us page, which contains details about kg999 bd's goals and values.